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Gary's notes
Short notes from the end of the loop. Each one takes one number from VARIA, shows the maths and says what to count in your own queue.
For support leads
The AI resolved 100 tickets. 28 came to me.
In VARIA's demo support flow, 27.5% of tickets still reach a person, 1.09 touches each. At $3 a touch, people cost $0.90 a ticket and the machines $0.0010. Modelled.
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